Refund and Cancellation Policy

1. About this policy

This policy explains how cancellations, batch changes and payment problems are handled for the live online courses offered by Skills and Co. ("we", "us" or "our"). It forms part of our Terms and Conditions. Nothing in it affects your rights under the Consumer Protection Act, 2019.

2. How the course is delivered

Our courses are digital services, delivered live online. Nothing is shipped. After your payment is confirmed, we send your joining details, batch schedule and class links to the email address or phone number you gave us, within 24 hours. Classes then run live on the days and times of your batch, in Indian Standard Time (IST). If you have not received your joining details within that time, please write to us via skillsandco.in.

3. No refunds

Our courses are digital services. When your enrolment is confirmed, we reserve your seat in a batch with limited places and set up your access to classes and course material. For this reason, all course fees are final and non-refundable once your enrolment is confirmed.

We do not give full or partial refunds if you:

• change your mind or cancel, including before your batch starts;
• stop attending, or miss classes for your own reasons. See our Terms and Conditions for how to attend a missed class in another batch;
• have problems with your own device, internet connection or availability;
• have your enrolment ended because of serious or repeated breaches of our class conduct rules.

If you are not sure the course is right for you, please book a call with us before you pay. We are happy to answer questions about the course, your level and batch timings.

4. Changing your batch

If you cannot attend the batch you chose, you can ask to move to a different batch once during your access period, free of charge, subject to seat availability. A batch move takes the place of a refund. It does not add extra classes to your plan.

5. If we cancel or change your batch

• If we cancel a single class, we will hold a replacement class.
• If we cancel your batch, or change its timing and the new timing does not work for you, we will move you to another batch at no extra cost.
• If we cannot offer you any batch to complete your course, we will refund the fee for the classes we have not delivered.

6. Failed, duplicate or wrong payments

If you are charged more than once for the same enrolment, charged more than your course fee, or money leaves your account but the payment fails, the extra amount will be returned in full. Failed payments are usually reversed automatically by the payment gateway or your bank within the timelines set by the Reserve Bank of India. If it has not reached you, write to us with the transaction reference and we will follow it up.

7. How to contact us about a payment or batch change

Write to us via skillsandco.in with:

• your full name and the email address or phone number you used to enrol;
• your plan and batch;
• the payment date and transaction reference, if you have it.

8. How and when money is returned

Where money is due back to you under section 5 or 6, we return it to the original payment method within 7 working days of confirming it. Your bank or card issuer may take a few more days to show the money in your account. We cannot send it to a different account or payment method.

If you have a problem with a payment, please contact us before raising a chargeback with your bank, so we can resolve it quickly.

9. Changes to this policy

We may update this policy from time to time. The version on this page on the date you paid applies to your enrolment.

10. Contact us

For any question about this policy, write to us via skillsandco.in.